Reference

Your Rights and Our Legal Commitments

Our legal terms set out exactly what you agree to when you open a zenbet account, how we handle your personal data, and what remedies are available to…

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zenbet Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your rights under our terms, wish to submit a data correction request, or need to escalate a dispute, our dedicated legal support team is reachable through three direct channels. Response times for formal legal requests are typically within five business days of receipt of your complete written submission.

Team online

Email — Legal Team

Send written requests for data access, account-closure confirmation or terms clarification to our legal mailbox. Include your registered account email and the nature of the request so we can route it correctly. We aim to respond within five business days.

Live Chat — Policy Queries

Our live chat agents can answer policy questions in real time, seven days a week. For formal legal requests they will log the ticket and escalate to the legal team on your behalf with a reference number provided immediately.

Registered Post — Formal Disputes

For dispute notices that require a physical record, you may send correspondence to our registered office address listed at the foot of the full Terms and Conditions document. We acknowledge receipt in writing within three business days.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Security and legal compliance are handled at the infrastructure level, not as an afterthought.

Data Encryption in Transit

All data exchanged between your device and our servers travels over TLS 1.3 encryption.

Cookie Policy and Consent

We use strictly necessary cookies to keep your session active, and analytics cookies only with your explicit consent via the…

Account Access Controls

Two-factor authentication is available for all accounts and is strongly encouraged.

Data Retention Schedule

Financial transaction logs linked to PhonePe, Paytm and UPI withdrawals are retained for five years as required by applicable financial-record…

Your Right to Request Changes

You may request correction, export or deletion of your personal data by contacting our legal team via the email channel.

Designated Legal Contact

Our Data Protection Officer can be reached directly through the legal email address.

Common Questions About Our Legal Terms

These answers address the questions we receive most often about account eligibility, data rights, dispute processes and how our terms apply to accounts in India where local law permits access to the platform.

Your account is governed by the laws of the jurisdiction where zenbet is incorporated, as stated in the Terms and Conditions. Access is available where local Indian law permits. You are responsible for confirming eligibility under the laws of your specific state or territory.

Email our legal team from your registered account address with the subject line 'Data Export Request'. Include your account username and a copy of your identity document. We will send a structured export of your data within 10 business days of verifying the request.

Yes. Submit a written deletion request to our legal email. We will close your account and begin the data-deletion process within 30 days. Transaction records required under financial-record law are retained for the legally mandated period even after deletion of profile data.

Transaction records — including UPI, Paytm and PhonePe history — are retained for a minimum of five years in line with applicable financial-record obligations. You may request a copy of these records before or after account closure by contacting the legal team.

Disputes follow the process in Section 9 of our Terms and Conditions: first raise the matter with customer support, then escalate to the formal dispute team if unresolved within 10 business days. Unresolved disputes proceed to binding arbitration as described in the full document.

Strictly necessary cookies — session authentication and security tokens — cannot be disabled as they are required for the site to function. All other cookies, including analytics and preference cookies, are optional and can be declined or withdrawn at any time through your account's privacy settings page.

Contact live chat immediately so our security team can suspend login access to your account while the incident is investigated. Then email the legal team with a formal written account of the unauthorised access so a case file is opened and you receive a reference number.